Send us a filled-out booking form for your booking. You will receive a booking confirmation with a request for a deposit to be paid within 7 days, which can be paid by credit card or transferred free of charge to our account. After receiving the deposit, we will send you a confirmation, and the booking will be confirmed and binding.
It's not uncommon for things to turn out differently than you planned and a booked vacation must be cancelled or ended early. Cancellations must be in written form. The right of cancellation according to § 18 par. 1, 10 FAGG does not apply so the following cancellation conditions apply:
- Up to 2 months prior to arrival: € 30 for processing
- Up to 1 month prior to arrival: 40% of the travel price or the deposit
- 1 month to 1 week prior to arrival: 70% of the travel price
- For a cancellation within the last week prior to arrival or an early departure, we charge 100% of the travel price.
We would like to save you these unnecessary costs and therefore recommend travel cancellation insurance!
Your campsite will be available starting at 14.00 pm on your day of arrival - the Apartment and Garden Lodge at 16.00. If you choose not to arrive this early, you can use this time for a leisurely arrival. On your departure day, you must leave the campsite by 11.00 am and the Apartment at 10.00. We understand if your arrival is delayed. If we are not notified, we can only reserve your campsite until 11.00 am the next day. Delayed arrivals or early departures (for ex. due to weather, etc.) do not allow for price reductions. Fees for unused days must also be paid. Campsites that are vacated early may also be rented to other guests.
Only the registered number of people is allowed to use the facilities! The recreational facilities of our holiday resort are not public. We ask for your understanding that it is not possible for your visitors to use these facilities. Dogs are allowed in the lodges and on the campsites. There is a leash requirement.
Dogs are not allowed on the playground and soccer field or at the pool, sanitary buildings, playrooms, and lounges. Please be aware that there are limited opening hours at the reception desk and restaurant during the low seasons.
IBAN: AT91 1639 0001 3923 3859
For our guests from Switzerland:
IBAN: CH45 0852 5000 SA31 622A A
Credit cards: for direct debit, we need your 16-digit card number as well as 4-digit expiration date by telephone or e-mail.