Booking conditions Camping
The simplest way to your vacation happiness is a campsites online booking. On the booking tool you can see the best price and choose between the booking conditions.
Regarding the choice of pitch, we would like to point out the following: we try to take into account pitch requests, but there is no guarantee or claim for a specific pitch number. Changes of the pitch number are possible at any time, even one day before arrival. No notification will be made in the event of a pitch change. The category of the place is guaranteed.
Cancellation policy
Best available rate / Long stay / Zillertal week / Feel-good week
- 30% deposit, at booking
- the village tax has to be paid on spot
- you can transfer the remaining amount or pay it on spot
- For rebookings up to 21 days before arrival, we charge a €30,- processing fee (no rebooking possible within 21 days).
- cancellation policy:
- upon 21 days prior arrival: € 30,- processing fee
- upon 21 to 7 days prior arrival: 70% from the total amount
- cancellations within the last week: 100%
- cancellation policy:
Non refundable price & other offers
- 100% deposit, at booking
- the village tax has to be paid on spot
- no cancellation or change possible
Cancellations
It is not at all uncommon for a booked vacation to have to be cancelled or cut short prematurely. Cancellations must be made in writing. The right of withdrawal according to § 18 para. 1, 10 FAGG does not apply. The cancellation conditions are adapted to the price rate you have booked and appear under details of the selected rate.
Please note that the non-refundable rates cannot be rebooked or canceled from the time of booking and the advance payment will be retained in full.
In order to save you unnecessary costs arising from a cancellation, we therefore recommend that you take out travel cancellation insurance!
Arrival - Departure
Your campsite will be available starting at 14.00 pm on your day of arrival. Don't arrive too early, use the time for a comfortable arrival. If you arrive earlier than planned in the morning, we will charge half the daily fee as an early bird. Should your arrival be after 7.00 pm, please inform us. We will leave the necessary keycards and information for you so that the barrier opens (until 23:00). If we are not notified, we can only reserve your campsite until 11.00 am the next day. Delayed arrivals or early departures (for ex. due to weather, etc.) do not allow for price reductions. Fees for unused days must also be paid. On the day of departure, please vacate the pitch by 11.00 a.m. at the latest.
Other
Only the registered number of people is allowed to use the facilities! The recreational facilities of our holiday resort are not public. We ask for your understanding that it is not possible for your visitors to use these facilities. Dogs are allowed in the lodges and on the campsites. There is a leash requirement.
Dogs are not allowed on the playground and soccer field or at the pool, sanitary buildings, playrooms, and lounges. Please be aware that there are limited opening hours at the reception desk and restaurant during the low seasons.
Bank information
BTV Tirol
IBAN: AT91 1639 0001 3923 3859
BIC: BTVAAT22
For our guests from Switzerland:
IBAN: CH45 0852 5000 SA31 622A A
BIC: BTVACH22
Credit cards: for direct debit, we need your 16-digit card number as well as 4-digit expiration date by telephone or e-mail.
