Booking conditions
The simplest way to your vacation happiness is a apartment online booking. On the booking tool you can see the best price and choose between the booking conditions and also take out cancellation insurance at the same time. This means you are well covered.
If you decide not to take out insurance, we ask for your understanding that in the event of a cancellation for a reason that would be covered by insurance, we will not be able to cancel free of charge and you will be liable for the cancellation costs in accordance with the cancellation conditions.
Cancellation policy
Best available rate:
- 30% deposit, at booking
- the village tax has to be paid on spot
- you can transfer the remaining amount or pay it on spot
- For rebookings up to two months before arrival, we charge a €30,- processing fee (no rebooking possible within two months of arrival).
- cancellation policy:
- upon 2 months prior arrival: € 30,- processing fee
- upon 1 month prior arrival: 40% from the total amount or the deposit
- upon 1 month until 1 week prior arrival: 70% from the total amount
- cancellations within the last week: 100%
- cancellation policy:
Book early & other offers
- 100% deposit, at booking
- the village tax has to be paid on spot
- no cancellation or change possible
Cancellations
Not so seldom it comes differently than one thinks, the booked vacation must be canceled or prematurely canceled. Cancellations must be made in writing. The right of withdrawal according to § 18 para. 1, 10 FAGG does not apply, The cancellation conditions are adapted to the price rate you have booked and appear under details of the selected rate.
Please note the non-refundable rates are non-rebookable and non-cancelable from the time of booking, the advance payment will be retained in full.
We would like to save you these unnecessary costs and therefore recommend travel cancellation insurance!
Travel Insurance
All information about the product "Hotelstorno Premium" can be found here.
In case you decide against a cancellation insurance, we ask for your understanding that in case of a cancellation, with a reason that would be insured, we can not make a cancellation free of charge. In this case the above mentioned cancellation conditions apply. We therefore recommend that you take out insurance.
You already booked your vacation but want to take out the cancellation insurance afterwards? Here you can easily conclude it.
Arrival - Departure
Your Apartment as well as the Garden Lodge are available for you at 16.00 on the day of arrival. On your departure day, we ask you to leave the Apartment until 10.00. We understand if your arrival is delayed. If we are not notified, we can reserve your apartment until 11.00 am the next day. Delayed arrivals or early departures (for ex. due to weather, etc.) do not allow for price reductions. Fees for unused days must also be paid. Unused services (wellness, breakfast) cannot be transferred to other persons.
Other
Only the registered number of people is allowed to use the facilities! The recreational facilities of our holiday resort are not public. We ask for your understanding that it is not possible for your visitors to use these facilities. Dogs are allowed in the lodges and on the campsites. There is a leash requirement.
Dogs are not allowed on the playground and soccer field or at the pool, sanitary buildings, playrooms, and lounges. Please be aware that there are limited opening hours at the reception desk and restaurant during the low seasons.
Bank information
BTV Tirol
IBAN: AT91 1639 0001 3923 3859
BIC: BTVAAT22
For our guests from Switzerland:
IBAN: CH45 0852 5000 SA31 622A A
BIC: BTVACH22
Credit cards: for direct debit, we need your 16-digit card number as well as 4-digit expiration date by telephone or e-mail.
